Need help with an entry, account, competition or prize query?
Our support team is here to help with general questions, orders, ticket numbers, competition information, account access and prize queries.
Email Support
For all support enquiries, email support@thebonusball.co.uk. Please include your order number where relevant so we can help more quickly.
- Entry and ticket number questions.
- Order, checkout or payment queries.
- Account and login support.
- Prize, winner and delivery questions.
Live Chat
Live Chat may be available using the chat button on your screen. It is best for quick general questions when an agent is online.
For anything linked to an order, payment, account or prize, please email our support team with the details of your query.
Before Contacting Us
Many common questions are answered on the pages below. Checking these first may help you find the answer straight away.
Responsible Play and Support
Keep entries fun and within your limits. Take a break if entering competitions is causing stress or money worries.
Please do not send card details, passwords or sensitive payment information by email. We may ask you to confirm entry details or identity information before a prize can be fulfilled. Replies are usually provided within 24–48 hours, although this may be longer during busy periods.
18+ only. UK residents only. TheBonusBall operates skill-based prize competitions. No purchase is necessary and a free postal entry route is available in the Competition Rules. TheBonusBall is not affiliated with or endorsed by The National Lottery.