Contact Us
Need help with an entry, a competition, your account, or a prize query? We’re here to help.
Not affiliated with or endorsed by The National Lottery.
Email Support
For all enquiries, email our support team:
- support@thebonusball.co.uk
- Please include your order number if relevant
- Replies are typically provided within 24–48 hours (may be longer during busy periods)
Live Chat
If Live Chat is available, you can use it for quick questions. Click the chat button on your screen.
- Best for quick general queries
- Faster replies when agents are online
- Email support is available anytime
Competition & Prize Support
- Bonus Ball entries and ticket queries (1–59)
- Competition closing / rollover questions
- Prize fulfilment and delivery queries
- Winner contact and verification questions
Account & Technical Help
- Login and My Account issues
- Order history and entry records
- Payment and checkout problems
- Site bugs or technical errors
Before contacting us
- Check How It Works
- Review Rules / Free Postal Entry
- View Draw Process
- See recent winners on Winners
Responsible Play & Support
Please keep entries fun and within your limits. If entering competitions is causing stress or money worries, take a break and seek support.