Contact Us
Need help with an entry, a competition, your account, or a prize query? We’re here to help.
💬 Live Chat may be available via the chat button on your screen. For order-specific help, email
support@thebonusball.co.uk with your order number.
18+ only • UK residents only • Skill-based prize competitions • No purchase necessary (free postal entry available — see Rules).
Not affiliated with or endorsed by The National Lottery.
Not affiliated with or endorsed by The National Lottery.
Email Support
For all enquiries, email our support team:
- support@thebonusball.co.uk
- Please include your order number if relevant
- Replies are typically provided within 24–48 hours (may be longer during busy periods)
Don’t share payment details by email. We’ll never ask for your password.
Live Chat
If Live Chat is available, you can use it for quick questions. Click the chat button on your screen.
- Best for quick general queries
- Faster replies when agents are online
- Email support is available anytime
If Live Chat is offline, email support@thebonusball.co.uk.
Competition & Prize Support
- Bonus Ball entries and ticket queries (1–59)
- Competition closing / rollover questions
- Prize fulfilment and delivery queries
- Winner contact and verification questions
Account & Technical Help
- Login and My Account issues
- Order history and entry records
- Payment and checkout problems
- Site bugs or technical errors
Before contacting us
- Check How It Works
- Review Rules / Free Postal Entry
- View Draw Process
- See recent winners on Winners
For verification we may ask you to confirm details used at entry before any prize is fulfilled.
Responsible Play & Support
Please keep entries fun and within your limits. If entering competitions is causing stress or money worries, take a break and seek support.
18+ only. UK residents only. No purchase necessary (see Rules). Please play responsibly.